Legalhoop strives to meet the trademark needs of our customers in a professional, courteous and efficient manner. We want every customer to be 100% satisfied, so we will work with any customer who has any questions or concerns about their filings. Our customer service team is made up of dedicated trademark representatives with one goal - to meet each client's needs in a friendly, caring, and efficient manner. If you do not think we have met this goal, let us know and we will be happy to make every effort to resolve the issues to your satisfaction. You can send us an email at firstname.lastname@example.org should you have any questions.
If we make an error in your filing, we will do our best to admit it and make the changes needed to fix the correction as soon as we can at no additional cost to you.
Please note only Legalhoop Service fees are refundable and you should request the refund before both of us agreed in proceeding with the filings. Once you and our representatives have got everything clarified and the filings have been submitted to USPTO, the service fee will not be refundable; and all government fees involved in your filing services are non-refundable. The USPTO may experience delays or deny your application without any fault of the Legalhoop. These issues are out of our control and will not be the basis for a refund.
If you decide that you want a refund, all such requests must be submitted within 60 days of purchase. Your refund will be issued in the same form that it was received. For example, if the payment to Legalhoop was made by credit card then the refund will be issued to the same credit card used to make the payment. However, if you choose, you may request to receive a credit for future legalhoop.com purchases/payments instead of a refund.